Frequently Asked Questions


When will I receive my items?
Please allow up to two business days to process your order in addition to the shipping method you select.  We are unfortunately not open on the weekends. We will always do our best to get your items to you as fast as possible.

When will my order arrive?
You should receive your order within two weeks of when we receive your payment (slightly longer for checks.)

Are there deadlines?
No, we ship all year round as long as the products are in stock. Bare in mind the closer to December carriers may experience delays so earlier is better for Christmas deliveries (fundraisers please aim to submit final orders by the end of November).

What if I need to return or am missing an item?
If there are any issues with your order our office will need to be notified within 5 business days. Exchanges or returns can be sent to our warehouse and a credit issued provided the items and packaging are unharmed. If an error occurred while placing the order refunds may be less shipping and/or a re-shipment may incur an additional shipping fee.


Do I have to sell items or can I make a purchase for myself?
You can absolutely purchase for yourself or as gifts with no min. purchase as a Retail client. Simply add items to your cart and check out.

Am I a fundraiser if I am not part or an organization?
Yes, anyone selling items for a 40% profit is considered a fundraiser regardless of team size (1-100+). Many individuals and entrepreneurs have had success earning extra income with our program as well as churches, schools and organizations.

How do I know if I am a Fundraiser or Wholesaler?
If you are selling from the catalog and only want to order what your customers have pre-ordered from you, select the fundraising program. If you have a store, ecommerce site, or sell at events and want to have inventory we recommend the wholesale program.  The wholesale program does have minimum quantity requirements on certain items.

Do I need to pay anything upfront for the fundraiser?
No, there are no costs to participate as a fundraiser until you are ready to submit your order.  However product Sales Kits and Catalog Kits are available for purchase.

Do I need to pay for my catalogs?
If you requested over 3 catalogs and did not pay for the shipping cost, please enter the number of catalogs received on the Consolidated Order Form when you submit your order. The charge is .30 cents per catalog.