Our Policies

Recent Email Security Breach:
As noted in a prior email , our mass email account was unfortunately compromised and a message was distributed that we did not authorize. The matter was immediately rectified and rest assured nothing is due and no payments were compromised. Our processing system is completely separate from our email account. Nothing regarding credit cards, addresses, orders, payments etc was affected. Measures were immediately  re-set in place to protect our email account moving forward. No credit card information is ever stored on our website for your added security.  Our provider has informed us that the link in the email was cancelled shortly after and that it is highly unlikely that any further damage transpired.  If you have concerns, they recommend running a virus scan and possibly changing your email password.

Again please be aware that nothing was charged to your account nor is anything expected to be paid in regards to this email that you received. You can delete the email and do not need to click on any links or attachments. There was no threat to your payment information and purchasing on our website remains encrypted and tightly secured. We appreciate your continued support and sincerely apologize for the confusion and any inconvenience.

Ordering From Shades of Color:
You must be at least 18 years old to order from this online store. All orders are charged when you click the “submit” button and are confirmed automatically to the email address you provide on your order.

We accept the following USA issued credit cards- Visa, MasterCard, American Express, and Discover. The billing information you provide must match the information on file with your bank or credit card company. Any variance will delay or void your order.

Order Minimums: There is a $10 order min. for Retail orders.  There is a $200 order min. for Wholesale and Fundraising orders. If you have already placed a Wholesale or Fundraising order this season and your order is between $100-$199, please place your order offline (all online orders require the $200 min.  If you are below this amount you will be charged Retail pricing).

Our website is encrypted and tightly secured. No credit card information is ever stored on our website for your added security.

Other Ways to Order:
You may also fax your order by filling out one of our order forms (retail, wholesale, fundraising) and faxing it to us with your credit card information filled out. Our fax number is (323) 296-2010. You may also mail your order to us at our address listed below:

Shades of Color, LLC
20850 Leapwood Ave – Unit K/L
Carson, CA 90746

Please be sure to include the correct amount including shipping. We accept Money Orders or cashier’s checks made out to Shades of Color, LLC. You are encouraged to confirm your request was received. Unfortunately Shades of Color is not held responsible for payments that do not arrive.

We currently do not currently ship via this website to any other locations other than the USA and Canada. If you would like to ship internationally please contact us to request a shipping rate quote. We will need to know the items you are interested (to get the weight) and your address.

We ship most small orders via US Postal Service, and large orders via FedEx or UPS (UPS does not ship to P.O. Boxes). If you are a wholesale client you may request to ship via your own account, however, this service may not be available.

Order Confirmation:
If your order was processed successfully, you will receive an order number via e-mail. If you do not receive a confirmation your order did not go through.

Shades of Color is not responsible for typographical errors. We reserve the right to cancel any order you have placed if there was a typographical error on our website concerning the pricing or availability of any item you ordered when you placed the order.  We reserve the right to change the terms and conditions of sales online at any time. Shades of Color may also make changes to any products offered online based on inventory.

When will I receive my items?
Please allow up to two business days to process your order in addition to the shipping method you select.  We are unfortunately not open on the weekends. We will always do our best to get your items to you as fast as possible. The average turnaround time is up to 10 business days; locations closer to California will require less time. If you need your items by a specific date we suggest selecting an expedited shipping method or ordering via phone and alerting your sales agent of your requested deadline.

Returned or Unclaimed Shipments:
Unfortunately we are unable to provide guidance to the mail carrier on where to leave your package. Shades of Color is not responsible for returned or unclaimed shipments. Some state institutions/penitentiaries do not accept certain calendars as they are deemed contraband. In this event, Shades of Color is not liable. Customers that have shipments returned to our office will be notified and have 14 days to redirect their shipment, possibly for an additional shipping cost.

General Terms of Sale:
Shades of Color stands by our products and supports 100% customer satisfaction. If you need to submit a missing or damaged item claim it must be received within 5 business days of receiving your order. Only 1 missing item claim allowed per invoice. Faxed orders and orders taken over the phone are accepted with credit card payments only. Products are subject to availability; if an item is sold out we will remove that items from your order. Undeliverable items such as to faulty address, unclaimed packages or unapproved institutions are not guaranteed. We offer a 100% returnable guarantee: within 30 days of shipping you are eligible to return your unsold items less a 30% restocking fee; after 30 days your return will not be accepted and shipped back at customer’s expense.

For any questions or concerns please call 1-800-924-1811 (310-329-1090) or email orders@shadescalendars.com.

Privacy
Sharing your personal information: We do not sell, trade, or rent Users personal identification information to others.

 

Recommended 2020 Holiday Shipping Guidelines

Allow up to two weeks to receive your shipment, particularly if it is shipping via FedEx or UPS Ground (USPS Priority should take 4-5 business days max.)

Receive Items By Dec 14: Order Should Be Received By Dec 3

Receive Items By Dec 18: Order Should Be Received By Dec 8

Receive Items By Dec 22: Order Should Be Received By Dec 11

 

Orders received after Dec 14th are not guaranteed to arrive before Christmas. Please get your orders in early as weather and high volume delays may affect your arrival estimates!

As always we thank you for your business – we appreciate you very much!!